Frequently Asked Questions

General Questions

1. What is Rokiovertime?

Rokiovertime is a contemporary clothing & equipment brand that offers a wide range of stylish and comfortable clothing & combat equipment for men and women. We are committed to providing high-quality items that reflect hard work, dedication, passion & Anime inspiration

2. Where can I purchase Rokiovertime clothing?

You can purchase Rokiovertime clothing directly from our official website, www.rokiovertime.com.

Ordering and Shipping

3. How do I place an order on your website?

To place an order on our website:

  • Browse our online catalog and select the items you wish to purchase.
  • Add the selected items to your shopping cart.
  • Click on the shopping cart icon and proceed to checkout.
  • Follow the prompts to provide your shipping and payment information.
  • Review your order and confirm the purchase.

4. What are the shipping options and delivery times?

We offer standard shipping. Shipping times may vary depending on your location and the selected shipping method. You can find detailed information about shipping on our website during the checkout process.

5. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and delivery date of your order.

6. Does Roki pay import & customs tax?

No, when you order from us you are responsible for providing the correct information required by you country's importation regulating body, as well as paying any necessary fees in accordance with your local laws and regulations.

Returns and Exchanges

7. Can I exchange an item for a different size or colour?

Yes, we offer exchanges for different sizes subject to availability. Please refer to our "Returns and Exchanges" page for instructions on how to initiate an exchange.

Sizing and Care

8. How do I determine the right size for my clothing?

To find the right size, please refer to our size chart, which can be found on each product page on our website. This chart provides measurements and guidance to help you choose the best-fitting size.

9. How should I care for my Rokiovertime clothing?

Each product comes with care instructions on the label. In general, we recommend following the care instructions provided to ensure the longevity and quality of your Rokiovertime clothing.

Contact Us

10. How can I contact Rokiovertime customer support?

If you have any questions, concerns, or need assistance, please visit our "Contact Us" page on our website. Our customer support team is ready to assist you or send us a message on our social media pages - @RokiOvertime.