Privacy policy

Privacy Policy

At RokiOvertime, we are committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and disclose personal information when you visit or make a purchase from our website, rokiovertime.com (the “Site”).

By using the Site, you agree to the collection, use, and disclosure of your personal information as described below. If you do not agree with our policies and practices, please do not use the Site.

1. Information We Collect

We collect personal and technical information from you when you:

  • Place an order through the Site
  • Create an account
  • Subscribe to our newsletter
  • Participate in promotions, giveaways, or surveys
  • Contact us directly
  • Interact with advertising content

This information may include:

  • Name, email, shipping/billing address, phone number
  • Payment details (processed securely via third-party platforms)
  • Order history and preferences
  • IP address, browser type, device information, and location
  • Site usage behavior through cookies and tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Provide customer support and order updates
  • Send transactional and promotional emails
  • Administer promotions, giveaways, and surveys
  • Improve our products, services, and website functionality
  • Deliver personalized ads and analyze ad performance

3. Advertising & Analytics Tracking

We use tracking technologies such as the Meta Pixel and TikTok Pixel, with data sharing enabled, to:

  • Track conversions and user behavior
  • Build advertising audiences and deliver retargeted ads
  • Measure and optimize the performance of marketing campaigns

These tools may collect:

  • Device identifiers, page views, and clicks
  • IP address and location data
  • Purchase behavior and browsing actions on our Site

You can manage or opt out of personalized advertising via:

Cookie Policy

When you visit rokiovertime.com, we use cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and deliver relevant ads.

What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They help websites remember your actions and preferences, improve performance, and personalize content.

Types of Cookies We Use:

  • Essential Cookies – Required for site functionality (e.g., cart, login)
  • Analytics Cookies – Help us understand visitor behavior (e.g., via Shopify, Meta Pixel, TikTok Pixel)
  • Marketing Cookies – Allow us to deliver relevant ads based on browsing history

EU and UK users will see a cookie consent banner upon first visit. You can accept or reject non-essential cookies through the banner or update your preferences at any time via your browser settings.

4. Do Not Track (DNT) Signals

Some browsers offer a “Do Not Track” (DNT) setting. Our Site does not currently respond to DNT signals due to the absence of a consistent industry standard.

5. Disclosure of Personal Information

We may share your personal information with trusted third parties to:

  • Fulfill orders and process payments (e.g., Shopify, payment processors, shipping partners)
  • Provide customer support and communication
  • Analyze site performance and user behavior
  • Deliver and optimize marketing and loyalty experiences
  • Comply with legal obligations or law enforcement requests

Website Disclosure:
Our online store is powered by Shopify. You can learn how Shopify uses your data here:
https://www.shopify.com/legal/privacy

Fulfillment Partners:
We use third-party fulfillment providers to ship orders. These partners receive access to limited customer data (e.g., name, shipping address, phone number, email) strictly to fulfill orders and are required to keep this data secure and confidential.

Email Marketing Disclosure:
We use Klaviyo to manage email marketing and automations. Klaviyo processes your email address, name, order history, and browsing activity in accordance with their privacy policy:
https://www.klaviyo.com/legal/privacy

Rewards Program Disclosure:
We use Smile.io to operate our customer loyalty program. If you sign up for rewards, your name, email, and order activity may be processed by Smile.io to track and manage your points. View their privacy policy here:
https://smile.io/privacy

6. Sale or Sharing of Personal Information (CCPA)

We do not sell personal data for money. However, we may “share” your information with advertising partners for behavioral targeting, which may be considered a “sale” under the California Consumer Privacy Act (CCPA). You may opt out at any time using the opt-out tools linked above or by contacting support@rokiovertime.com.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Complete your transactions
  • Provide customer service and account support
  • Meet legal, financial, or tax obligations
  • Improve our services and maintain internal records

When data is no longer required, it is securely deleted or anonymized.

8. Your Rights (GDPR / CCPA)

Depending on your location, you may have the right to:

  • Access or review your personal data
  • Request correction or deletion
  • Object to certain uses, such as marketing
  • Request a copy of your data (data portability)
  • Withdraw consent at any time

To exercise any of these rights, contact us at support@rokiovertime.com.

9. Data Controller vs. Data Processor

RokiOvertime is the data controller for all personal information collected on our Site.
Third-party services (e.g., Shopify, Klaviyo, Smile.io) act as data processors, handling information on our behalf under secure, contractual agreements.

10. Minors

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal data from children. If you are under 13, do not use this site, create an account, or submit personal information.

If we discover that a child has provided us with data, we will delete it immediately. Parents or guardians who believe their child has submitted information may contact support@rokiovertime.com to request removal.

If you are under the legal age of consent in your country (e.g., under 16 in the EU), please ensure you have the permission of a parent or guardian before using this Site.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, legal obligations, or technology. We encourage you to review it regularly. The most current version will always be available on this page.

12. Contact Us

If you have any questions, requests, or concerns about your privacy or this policy, please contact:
📧 support@rokiovertime.com

Last updated: May 20, 2025