Política de envío
Shipping Time Estimates:
Worldwide Shipping Times:
- Hand Wraps, Tracksuits and Gym Bags: average delivery within 21 - 28 days.
- Other products: average delivery within 14 - 21 days, including production time.
Australia Specific Shipping Times:
- Hand Wraps, Tracksuits, and Gym Bags: average delivery within 7 days.
- Other products: average delivery within 14 - 21 days, including production time.
Depending where you live, delivery times may vary, but you will be provided a tracking link to keep an eye on the progress. We pride ourselves on clear and honest communication, so please feel free to contact us by Email or Instagram if you would like an update or need help during shipping.
Country Specific Shipping Disruptions:
https://auspost.com.au/disruptions-and-updates/international-service-updates
Additional Shipping Information:
We ship worldwide! Customers from outside Australia may have customs, duties, tax or other fees specific to their country, and are responsible for paying these.
Currently, we are unable to ship to Russia and Sudan.
We aim to reduce our impact on the planet, therefore we produce many of our products on a “per order” basis to avoid overproduction and waste, as is common in the industry. This means there may be up to 5 business days before you receive a tracking link on your order, which includes custom production time, and sorting for the package to be scanned into international shipping systems.
Roki utilises multiple fulfillment facilities to minimise shipping cost and time to our customers. One based at our headquarters in Sydney, and another in Hong Kong. Orders including a variety of items may be shipped in separate packages, so please don’t worry if one item arrives before another, the rest will arrive to you shortly.
For any shipping queries, please contact support@rokiovertime.com and we will respond as soon as possible, generally within 24-48 hours. We pride ourselves on honest and clear communication, so please contact us with any concerns or questions.
